Product Information
1. What types of shoes do you offer?
We specialize in curated footwear for discerning gentlemen, including Boots, Derby Shoes, Espadrilles, Flip Flops & Slides, Loafers, and Monk Shoes. Each pair is selected for its quality, style, and craftsmanship.
2. Are your shoes true to size?
Yes, our shoes are crafted to standard sizing. We recommend referring to our size guide (available on each product page) for precise measurements. If you need further assistance, feel free to contact our team.
3. Do you offer wide or narrow widths?
Currently, we focus on standard widths to maintain our curated collection. However, some styles may vary slightly in fit. Check individual product descriptions for details.
Shipping & Delivery
1. Where do you ship?
We ship globally, excluding parts of Asia and some remote regions. Our carriers include DHL, FedEx, and EMS to ensure reliable delivery.
2. How long does delivery take?
Orders are processed within 1-2 business days. Standard Shipping (via DHL/FedEx) takes 10-15 business days after dispatch and costs $12.95. Free Shipping (on orders over $50 via EMS) takes 15-25 business days.
3. Do I have to pay customs fees?
Yes, international orders may be subject to import duties and taxes, which are the recipient’s responsibility. These are not included in our product or shipping costs.
4. How is my order packaged?
Every pair is inspected and securely packaged by our Detroit-based team to ensure it arrives in perfect condition, reflecting our commitment to quality.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in their original packaging. Please visit our Returns page for full details.
2. How do I initiate a return?
Contact us at [email protected] with your order number and reason for return. We’ll guide you through the process promptly.
3. Are return shipping costs covered?
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect due to our error.
Payment & Accounts
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Is my payment information secure?
Absolutely. We use encrypted payment processing to ensure your data is protected.
3. Can I create an account to track orders?
Currently, we do not offer account creation, but you can track your order using the tracking number provided in your shipment confirmation email.
General Questions
1. Where is Simple Shoe Way based?
We are proudly based in Detroit, USA, at 727 Nash Street, Detroit, US 48226.
2. How can I contact customer service?
Reach us anytime at [email protected]. Our team is dedicated to providing timely and helpful responses.
Still have questions? We’re here to help. Email us at [email protected].
Thank you for choosing Simple Shoe Way—where quality, style, and substance meet.